INZ's phone lines can have long waits, and many answers are faster online. Here's how to reach INZ, what to have ready, and who else can help.
Checked with INZ on 29 October 2026.
Immigration New Zealand
| Hours | 6am to 10pm, Monday to Friday (NZ time), except NZ public holidays |
| From NZ landlines (free) | 0508 558 855 |
| Auckland | +64 9 914 4100 |
| Wellington | +64 4 910 9915 |
| Rest of the world | +64 9 914 4100 |
| Your application | Log in to Immigration Online |
Have ready: your INZ client number, application number or passport number. For job check calls, you must be the applicant, a key person on the application, or someone nominated on form INZ 1279. You can register for Voice ID to save time next call.
Interpreters: say the language you speak when you're connected and stay on the line; INZ adds an interpreter. Deaf or hard of hearing callers can use NZ Relay.
Where an adviser helps: a phone call to INZ can tell you where your application is, but not what to do about a decline, a PPI letter or a visa that's about to expire. For those, a licensed adviser can look at your file and act for you, including contacting INZ on your behalf.
Beware of scam calls
INZ warns of a rise in phone and online scams targeting visa holders: callers claiming to be INZ and demanding payment or threatening deportation. INZ doesn't ask for payment over the phone. If in doubt, hang up and call INZ on the numbers above. See job offer scams.
Other contacts
| Who | For | How |
|---|---|---|
| Immigration Advisers Authority | Checking an adviser's licence; complaints about advisers | iaa.govt.nz (online register) |
| Employment New Zealand | Exploitation, pay and rights at work | 0800 200 088 or online form |
| Community law centres | Free legal advice, including immigration | Local centres; see free legal help |
| Citizens Advice Bureau | Free information and referrals | 0800 367 222 or local branches |
| Inland Revenue | IRD numbers and tax | See IRD number |
| NZQA | Qualification assessments | nzqa.govt.nz |
| Healthline | Health advice | 0800 611 116 |
| Police | Emergencies / non-emergencies | 111 / 105 |
Complaints and decisions
- Unhappy with INZ's service: use INZ's complaints and feedback form.
- Disagree with a decision: a complaint won't change it. Look at reconsideration or appeal rights. See visa declined and the Tribunal.
- Your personal information: request your file from INZ (up to 20 working days).
Frequently Asked Questions
What is Immigration New Zealand's phone number?
0508 558 855 from New Zealand landlines (free), or +64 9 914 4100 from mobiles and overseas.
When are INZ's phone lines open?
6am to 10pm Monday to Friday, New Zealand time, except public holidays.
Can I get an interpreter when I call INZ?
Yes. Say your language when you're connected and stay on the line.
Does INZ call people asking for payment?
INZ warns about scam calls. Don't pay anyone who calls you; contact INZ yourself.
Where can I get free immigration advice?
Community law centres and Citizens Advice Bureaux.
Getting help
For simple questions, INZ's website and contact centre are the place to start. A licensed immigration adviser can deal with INZ for you on applications, PPI letters and declines; for deportation, appeals and court, an immigration lawyer.
Tell us your situation and we'll introduce you to a licensed adviser or immigration lawyer. It's free to ask.
Sources: Immigration New Zealand, "Contact us" and "Request or change your personal information" (immigration.govt.nz), read 29 October 2026.